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What if I have product or technical questions?

What if I have product or technical questions?

We have product support information available on our website and a dedicated, knowledgeable Technical Service Team. Email them at technicalservice@envirologix.com or call our toll free number at 1-866-408-4597 or 1-207-797-0300 with any product questions or troubleshooting needs.

View All FAQ
DNAble FAQ
QuickScan FAQ

Can I change the titles of the columns on the results page?
Can I have QuickScan loaded on multiple computers?
Can I password protect the QuickScan…
Can I pay using a major credit card?
Can I pre-populate the list of options for the entry fields?
Can I run the AF reader from a PC?
Can the DataLog be sorted?
Help! QuickScan doesn’t recognize the scanner.
How do I clean my AmpliFire reader?
How do I clean my reader?
How do I export data from my AmpliFire?
How do I keep my caps from popping open in the heat block?
How do I know if I have placed my strips in the carrier properly?
How do I know which DNAble software version is loaded on my reader?
How do I know which software version is loaded on the computer used to run the DNAble reader?
How do I open the DataLog in Excel?
How do I place an order?
How do I print results from the Axxin reader?
How do I receive a report for a QuickScan test?
How do I retrieve data?
How do I track my shipment?
How do you establish cut-offs?
How do you install/update the DNAble software onto the reader/PC?
How does the QuickScan work?
How long can the Master Mix tubes containing the sample sit before being placed in the reader?
How many strips/combs can I run at a time?
How often do I need to run the CheckComb?
How often does the QuickScan need to be calibrated?
Is QuickScan compatible with Windows 8?
The DataLog was accidentally deleted. How can I retrieve my data?
What are Standard and Non-standard items?
What are the components in the Positive Control Accessory Kit?
What can I use when disposing of reacted tubes if I don’t have an empty Master Mix pouch?
What computer specifications are necessary for QuickScan to load properly onto a computer?
What do I do if I forget to select Save As after my run?
What if I have product or technical questions?
What if my positive control gives a negative result?
What information should I have on hand for ease of ordering?
What is a CheckCard?
What is a Clean Test?
What is the best method for adding the samples to the RB1 tubes?
What is the best way to add the Sample/RB1 to the Master Mix tubes?
What is the blue USB thumb drive for?
What is the cost of for a QuickScan software upgrade/update?
What is the difference between “Save as .csv” and “Save as .scsv”?
What preparation is needed for the Master Mix tubes before testing?
What preparation is needed for the RB1 tubes prior to testing?
What should I do if contamination is suspected?
What should I do if the QuickScan CheckComb reads “HI” or “LO”?
What steps should be taken to prepare the work area for testing?

Have an unanswered question?

Get in touch with our Support Team

Contact Support »

EnviroLogix Inc.500 Riverside Industrial Parkway
Portland, Maine 04103
207-797-0300
866-408-4597 (toll-free)

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