What if my positive control gives a negative result?

Contact Tech Support as soon as possible.

View All FAQ
DNAble FAQ
QuickScan FAQ

Can I run the AF reader from a PC?
How do I clean my AmpliFire reader?
How do I clean my reader?
How do I export data from my AmpliFire?
How do I keep my caps from popping open in the heat block?
How do I know which DNAble software version is loaded on my reader?
How do I know which software version is loaded on the computer used to run the DNAble reader?
How do I print results from the Axxin reader?
How do I retrieve data?
How do you install/update the DNAble software onto the reader/PC?
How long can the Master Mix tubes containing the sample sit before being placed in the reader?
What are the components in the Positive Control Accessory Kit?
What can I use when disposing of reacted tubes if I don’t have an empty Master Mix pouch?
What do I do if I forget to select Save As after my run?
What if my positive control gives a negative result?
What is the best method for adding the samples to the RB1 tubes?
What is the best way to add the Sample/RB1 to the Master Mix tubes?
What preparation is needed for the Master Mix tubes before testing?
What preparation is needed for the RB1 tubes prior to testing?
What should I do if contamination is suspected?
What steps should be taken to prepare the work area for testing?
What steps should be taken when preparing, storing and using the re-suspended control?
What to do if my reader and PC are not connecting?
When is the best time to turn on my DNAble reader?
When is the best time to turn on the heat block?
When should the reacted tubes be removed from the reader?
Where can I stop during the sample extraction process?
Where can I stop during the testing process?
Where do I find the User Manual for the AmpliFire reader?
Where is the User Manual located?
Where is the User Quick Guide located?

Have an unanswered question?

Get in touch with our Support Team

Contact Support »

EnviroLogix Inc.500 Riverside Industrial Parkway
Portland, Maine 04103
207-797-0300
866-408-4597 (toll-free)

Facebook
Twitter
LinkedIn
YouTube

Other Markets
- Water Quality
- Horticulture
About
Blog
- FAQ

Contact Us
Global Distributors
Sign Up for Our NewsLetter