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Portuguese version

DNAble Support

  • QuickScan Support
  • DNAble Support
  • FAQs
  • Knowledgebase

 

System Guides

  • DNAble VIDEO OVERVIEW
  • AmpliFire User Manual
  • T16 User Manual
  • Cleaning Procedure for
    DNAble Readers and Equipment

FAQ

  • DNAble FAQ
DNAble support

DNAble support

Salmonella Plus

Product Instructions:

  • Product Insert
  • Extraction Set 1
  • Extraction Set 2
  • Positive Control Set
  • View All FAQ
  • DNAble FAQ
  • QuickScan FAQ
  • Can I run the AF reader from a PC?
  • How do I clean my AmpliFire reader?
  • How do I clean my reader?
  • How do I export data from my AmpliFire?
  • How do I keep my caps from popping open in the heat block?
  • How do I know which DNAble software version is loaded on my reader?
  • How do I know which software version is loaded on the computer used to run the DNAble reader?
  • How do I print results from the Axxin reader?
  • How do I retrieve data?
  • How do you install/update the DNAble software onto the reader/PC?
  • How long can the Master Mix tubes containing the sample sit before being placed in the reader?
  • What are the components in the Positive Control Accessory Kit?
  • What can I use when disposing of reacted tubes if I don’t have an empty Master Mix pouch?
  • What do I do if I forget to select Save As after my run?
  • What if my positive control gives a negative result?
  • What is the best method for adding the samples to the RB1 tubes?
  • What is the best way to add the Sample/RB1 to the Master Mix tubes?
  • What preparation is needed for the Master Mix tubes before testing?
  • What preparation is needed for the RB1 tubes prior to testing?
  • What should I do if contamination is suspected?
  • What steps should be taken to prepare the work area for testing?
  • What steps should be taken when preparing, storing and using the re-suspended control?
  • What to do if my reader and PC are not connecting?
  • When is the best time to turn on my DNAble reader?
  • When is the best time to turn on the heat block?
  • When should the reacted tubes be removed from the reader?
  • Where can I stop during the sample extraction process?
  • Where can I stop during the testing process?
  • Where do I find the User Manual for the AmpliFire reader?
  • Where is the User Manual located?
  • Where is the User Quick Guide located?

Have an unanswered question?

Get in touch with our Support Team

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EnviroLogix Inc.500 Riverside Industrial Parkway
Portland, Maine 04103
1-207-797-0300
1-866-408-4597 (toll-free)

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